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How do I create a new account?
1. Click "Sign Up Now!" on the main page
2. Type in your information
3. Select "Frequently Called Country"
4. Click "Register" (Note: If you are a new user, you will be required to make a prepayment and will have to enter credit/debit card info. If you are an existing user, you will not be required to make any payment.)
5. Enter verification code sent to phone.
What is a verification code?
Verification code is the code that is sent to your mobile phone when you register and every time you are going to recharge your account.
How can I login to my account?
1. Click on "Login" on the main page
2. Type in your email address and password
3. Click on "Login"
How do I update my account information?
1. Log in to your account
2. Click on "My Account" or "Personal Information"
3. Type in your information and click "Update"
How do I add funds to my account?
1. Login to your account
2. Click on "Black011 NO PIN"
3. Choose between "Auto Recharge" and "Recharge"
4. Type in your credit card information and click "Submit"
How do I view my call details?
1. Click "Black011 NO PIN"
2. Click on "Call Details"
3. Select date range and click on "Search"
How can I deactivate Auto-Recharge?
You have to call our customer service 1-914-800-7594 and request to deactivate the service or send a ticket.
I forgot my password. How can I retrieve it?
1. On the login page, click "Forgot your password"
2. Type in the email address that you registered with and click on "Send"
3. You will receive an email confirmation notice to reset your password
How do I add additional phone numbers to my account?
1. Login to your account
2. Click on "Share-it with Friends and Family"
3. Enter phone number and click on "add"
Which access number should I use?
Every time you recharge your account your are given the access number that you can dial, If you are not given an access number, please contact our customer service at 1-914-800-7594 To be provided with an access number.
How to set up a speed dial?
1. Click on "Black011 NO PIN"
2. Click on "Speed Dial"
3. Enter destination number
4. Click on "Update" (you can save up to 9 numbers)
What will happen if I don’t use my balance?
If your account is inactive for 90 days, it will be closed and unused credit will expire.
Do I need to have a credit card?
If you wish to recharge your account through our website, you will need a Credit/debit card (Visa or Master Card), if you do not have one you can visit nearest retail location.
How do I set up my Express numbers?
1. Log in to your account
2. Click on "Black011 NO PIN"
3. Click on "Express" tab
4. Enter your destination number and click on "update"
5. From now on dial assigned access number to contact that specific destination number.